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| JAXX SACS |
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| FUF Chairs |
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| JAXX Accessories |
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| FUF Accessories |
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Mychairzone.com :: FAQ
| FAQ |
Frequently Asked Questions:
Q: When will my credit card be charged?
A: Most internet retailers charge your card when the item is shipped. Since all chairs sold here are custom made, your card is charged immediately upon purchase. By the time you get your statement, you still may not have your chair yet. Please remember that it takes about 10 business days to make and ship an order, plus delivery time.
Q: It's been a day or two since I bought my product, and I have no yet received a notice of it being shipped, why?
A: The chairs are not always in stock. When this happens, it must be made, and or embroidered, and that takes some time. There is a 2 week lead time for shipping for non-embroidered products, and 3 weeks for embroidered products. When your product is finally shipped, within, or just after this period of time, you should receive a tracking number from us in your e-mail inbox. If you wish to know the status of your product at any time, feel free to contact us.
Q: What is your refund policy for FUF products?
A: Returns
must be pre-approved by our Customer Service Department. To obtain
approval, simply contact us via e-mail at service@mychairzone.com or
call toll free at 1-866-240-3694 and explain the reasons for your return.
If your merchandise fits our criteria, our we will start the process to
issue a Return Authorization Number (RMA) and confirm the shipping and
credit details at that time. The RMA confirmation will be sent to you
via e-mail for your records.
If the product arrives and is defective (damaged from shipping, etc), we will have a replacement cover sent out to you for free. If you want to return a product for any reason other than it being defective, there is a 20% restocking fee due to the high costs of shipping, and the manufacturer's restocking fee it charges to its retailers.
This means that if you are unsatisfied with the product, you can return it, but only 80% of the purchase price will be refunded. You also have to pay to have these shipped back to the manufacturer, and you must do so yourself using any courier you'd like. We can arrange for a UPS pickup.
Q: What is your return and exchange policy for JAXX Products?
A: We are totally committed to your positive shopping experience and thorough enjoyment of MyChairZone! If you are not completely satisfied with your purchase, you may return it within 30 days for an exchange or a refund.
Returns must be pre-approved by our Customer Service Department. To obtain approval, simply contact us via e-mail at service@mychairzone.com or call toll free at 1-866-240-3694 and explain the reasons for your return. If your merchandise fits our criteria, our we will start the process to issue a Return Authorization Number (RMA) and confirm the shipping and credit details at that time. The RMA confirmation will be sent to you via e-mail for your records.
Exchanged items will be credited to the same credit card you used to purchase (minus shipping charges) within seven days after merchandise has been received. Your replacement order will be charged to that same credit card and delivered within 5-7 business days.
All returns and exchanges must be:
* Made within 30 days of the shipping date on your invoice
* Returned in original packaging
* Shipped pre-paid via UPS, FedEx or a courier that issues
a tracking number
* Returned with a copy of your invoice and RMA number
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